Technical Support

Certified & Reliable Help at (888) 747-8919

hid-visitor-corp-female-int-med-02IDVSYS Tech Support Specialists are certified by printer manufacturers including Evolis, Fargo, IDP, Magicard, and Zebra. They can troubleshoot any printer issue.

Call 1-888-747-8919 or email customerservice@idvsys.com with the details of your problem. Our friendly staff can help you determine what the best solution to your problem is and do their best to diagnose the issue over the phone. However, if your printer needs to be sent in for repairs, we will facilitate the repair process (shipping and repair charges may apply). There will be a $175.00 charge for initial diagnostic testing. During repairs, if additional parts and labor are deemed necessary to assure machine performance, we will seek your approval prior to completing the repair. The initial diagnostic charge will be applied to the cost of such repairs. All arrangements for payment must be made before an RMA# will be issued.

Fill out the Printer Repair Request Form here.

Note: ID printers come with a manufacturer’s warranty that usually covers parts & labor for 1-3 years. ID Validation Systems, LLC takes pride in customer service and will serve as your advocate to make sure you get the full benefit of your warranty and help you understand your coverage.